CAPABILITY MAP

Everything AXO does, by industry.

Eight use cases across the platform. Pick your industry to see how each one shows up for your storefront, publisher, patient funnel, or donor site — plus the specific AXO features that power it.

FILTER · INDUSTRY
All industriesRetailB2BContentHealthFundraising

Nonprofits, advocacy, donor campaigns. Donor segments, ask-ladder personalization, AI provenance for board-grade compliance.

USE CASESU-01U-02U-04U-05U-06U-07U-08
U-01

Post-click + inbound personalization

Every visitor lands on a page tuned to how they arrived and what they're doing in the first few seconds.

Fundraising

A Major-Gift Researcher sees the impact-stats hero + annual-report CTA; a first-time mobile-impulse donor sees match-doubled framing and a $25 anchor.

Why it matters: Donor cohorts respond to different framing. A single homepage leaves money on the table.

FEATURES THAT POWER THIS
  • Anonymous behavioral signals · Data collection
    Click depth, scroll velocity + depth, dwell, hover, pause, tab-switch, cadence — collected without requiring identity.
  • UTM + referrer + device context · Data collection
    Every event carries the channel, referrer, viewport, and device class for downstream targeting.
  • Per-vertical default segment packs · Audience segmentation
    6+ segments seeded per industry — Deliberator / Comparison Shopper / Gifter for retail; Donor Ready / Lapsed for fundraising; etc.
  • Donation-form variant type · Site personalization
    Fundraising-specific: writes per-segment ask ladders into native HTML donation forms.
  • 9 variant types · Site personalization
    copy_swap, hero_swap, overlay, lightbox, banner, badge, product_reco, lead_form, move_object, plus donation_form for fundraising.
U-02

Behavioral audience discovery

Anonymous clickstream surfaces real shopper cohorts without a CDP team or an audience-builder UI.

Fundraising

11 donor-lifecycle segments: Donor Ready, Researcher, Supporter, Lapsed (×2), High Capacity Uncontacted, Recurring Card Declined, Year-End Returning, Advocacy Engaged Non-Donor, plus Volunteer Candidate.

Why it matters: Donor-CRM-led tools key off who already gave. AXO segments off who's about to give — the higher-leverage signal.

FEATURES THAT POWER THIS
  • Per-vertical default segment packs · Audience segmentation
    6+ segments seeded per industry — Deliberator / Comparison Shopper / Gifter for retail; Donor Ready / Lapsed for fundraising; etc.
  • CRM-attribute-driven segments · Audience segmentation
    When a CRM is connected, segments can key off lifetime value, last gift, plan tier, etc.
  • No-code custom segment builder · Audience segmentation
    Composable predicates: event_occurred, page_viewed, utm_matched, propensity, feature_anomaly, lifecycle, affinity.
  • Hidden-persona ML clustering · Audience segmentation
    Surfaces audience cohorts the operator didn't pre-define, with stability + lift validation.
U-04

Journey + message orchestration

Cart-abandonment, browse-abandonment, win-back, lifecycle messages — fire through the ESP / SMS / ad-platform you already use.

Fundraising

Recurring card declined → save-flow email from the donor's last designation; lapsed monthly donor visits the site → reactivation email with their previous gift amount pre-anchored.

Why it matters: Recurring donor retention is the wedge vs. CRM-led tools that fire only at scheduled cadences.

FEATURES THAT POWER THIS
  • Trigger engine · Journey + message orchestration
    Composable eligibility (segment + UTM + behavior, all_of / any_of) → render an action or fire to a destination.
  • Abandonment templates pre-baked · Journey + message orchestration
    Cart, browse, form, donation, demo-request templates ready to clone per destination.
  • Email/SMS destinations · Email + SMS destinations
    Klaviyo, Braze, Customer.io, Resend, SendGrid, Postmark, Mailchimp, Twilio (SMS), Intercom, SFMC, Emarsys.
  • Fundraising rails · CRM + commerce
    Donorbox + EveryAction/VAN + Bonterra (outbound); ActBlue + WinRed + Donorbox (inbound webhook).
  • Multi-channel dispatch · Journey + message orchestration
    One trigger can fire to email + SMS + ad-CAPI + webhook simultaneously, each with its own template.
  • Donation-form variant type · Site personalization
    Fundraising-specific: writes per-segment ask ladders into native HTML donation forms.
U-05

Ad-platform retargeting + CAPI measurement

Server-side conversion events for iOS-14-safe attribution. Build retargeting lists from behavior. Suppress converters from spend.

Fundraising

Donation_completed fires server-side to Meta for fundraising-event ROI tracking; advocacy-action takers flow into retargeting audiences for the next ask. ActBlue + WinRed donations feed back via webhook for closed-loop attribution.

Why it matters: Most donor-marketing tools don't do CAPI. The ones that do don't do behavioral audience building. AXO does both.

FEATURES THAT POWER THIS
  • Ad-platform server-side CAPI · Ad platforms
    Meta, Google Ads, GA4 MP, TikTok, Pinterest, Reddit, LinkedIn — server-side conversion API for iOS-14-safe attribution.
  • Behavior → ad-platform audience export · Ad platforms
    Push behaviorally-built segments to Meta Custom Audiences, Google Customer Match, LinkedIn audiences.
  • Fundraising rails · CRM + commerce
    Donorbox + EveryAction/VAN + Bonterra (outbound); ActBlue + WinRed + Donorbox (inbound webhook).
  • Trigger engine · Journey + message orchestration
    Composable eligibility (segment + UTM + behavior, all_of / any_of) → render an action or fire to a destination.
U-06

Holdout-proven incremental lift

A 10% control group runs against every change, always on. Causal attribution, not correlation.

Fundraising

Recurring upgrade ask tested against holdout reads "+3.2% conversion to recurring among Year-End Returning donors, +$4.7k attributable monthly recurring revenue." Numbers the board can read.

Why it matters: Donor relationships are sacred. You don't guess; you prove.

FEATURES THAT POWER THIS
  • 10% always-on holdout · Measurement
    Live control group on every change. Real incremental lift, not asserted lift.
  • Lift attribution per variant + per segment · Measurement
    Causal attribution scoped to the specific variant + the specific cohort it served — not site-wide proxies.
  • AI Scorecard · Measurement
    Plain-language "is the AI working?" verdict for a non-technical reader. Holdout vs. personalized side-by-side.
  • AI provenance audit trail · AI + agentic
    Every AI generation logs the prompt, brand voice, active brief, model, and DAM provenance. Compliance-grade.
U-07

Agentic creative + ops

Drive AXO from natural language — in-app via the AXO Assistant or externally via Claude / Cursor / ChatGPT / VS Code through MCP.

Fundraising

"Help me set up donor segments and a recurring-decline save flow for our new monthly giving campaign." Agent provisions the segments, drafts the email sequence, wires the trigger, surfaces ladders.

Why it matters: Nonprofit ops teams are small; agentic workflows turn what would be a multi-day project into a one-conversation setup.

FEATURES THAT POWER THIS
  • AXO Assistant (in-app) · AI + agentic
    Chat-based agent that drives AXO from natural language. Reads your data, takes actions, asks for confirmation on writes.
  • MCP server · AI + agentic
    Connect Claude, Cursor, ChatGPT, VS Code, or any MCP-compatible tool. Same toolset as the in-app assistant.
  • AI-drafted variant copy · AI + agentic
    Brand-voice guardrails + active-campaign context baked in. Drafts go through human review before publishing.
  • Fundraising rails · CRM + commerce
    Donorbox + EveryAction/VAN + Bonterra (outbound); ActBlue + WinRed + Donorbox (inbound webhook).
  • Donation-form variant type · Site personalization
    Fundraising-specific: writes per-segment ask ladders into native HTML donation forms.
U-08

First-party data activation

Profile + event data flows to the CDP, warehouse and CRM you already run — Segment, Snowflake, BigQuery, Salesforce, HubSpot. AXO feeds your stack, doesn't replace it.

Fundraising

Donor profile updates flow to NPSP / VAN / Bonterra; advocacy actions land in your CRM; lifetime giving aggregates land in BigQuery for development-team forecasting.

Why it matters: Donor-CRMs are the system of record. AXO's behavioral signal makes them smarter without forcing a migration.

FEATURES THAT POWER THIS
  • CRM destinations · CRM + commerce
    Salesforce, HubSpot, Intercom — push profile updates + activity, read CRM attributes back.
  • Fundraising rails · CRM + commerce
    Donorbox + EveryAction/VAN + Bonterra (outbound); ActBlue + WinRed + Donorbox (inbound webhook).
  • Warehouse destinations · Data infrastructure
    Snowflake, BigQuery, Amazon S3 — stream profile + event copies to your data plane.

Your industry not covered here?

The 5 verticals above are where we\'ve invested the deepest product surface. AXO runs on any site with a script tag — talk to us about yours.

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