CAPABILITY MAP

Everything AXO does, by industry.

Eight use cases across the platform. Pick your industry to see how each one shows up for your storefront, publisher, patient funnel, or donor site — plus the specific AXO features that power it.

FILTER · INDUSTRY
All industriesRetailB2BContentHealthFundraising

DTC brands, online retail, marketplaces. Cart-driven conversion, catalog-aware personalization, holdout-proven lift.

USE CASESU-01U-02U-03U-04U-05U-06U-07U-08
U-01

Post-click + inbound personalization

Every visitor lands on a page tuned to how they arrived and what they're doing in the first few seconds.

Retail

A Comparison Shopper arriving from Google CPC sees a price-anchored hero with reviews above the fold; a Surfer from social sees lifestyle imagery and a low-friction "browse the collection" CTA — same page, different shopper.

Why it matters: The brand spent money to get them here. Default "same homepage for everyone" wastes that spend.

FEATURES THAT POWER THIS
  • Anonymous behavioral signals · Data collection
    Click depth, scroll velocity + depth, dwell, hover, pause, tab-switch, cadence — collected without requiring identity.
  • UTM + referrer + device context · Data collection
    Every event carries the channel, referrer, viewport, and device class for downstream targeting.
  • Per-vertical default segment packs · Audience segmentation
    6+ segments seeded per industry — Deliberator / Comparison Shopper / Gifter for retail; Donor Ready / Lapsed for fundraising; etc.
  • Zone-based authoring · Site personalization
    Any DOM element with [data-vt-zone] becomes an addressable surface. Visual + crawler-driven discovery.
  • 9 variant types · Site personalization
    copy_swap, hero_swap, overlay, lightbox, banner, badge, product_reco, lead_form, move_object, plus donation_form for fundraising.
  • Flicker-safe rendering · Site personalization
    Per-zone pre-hide preserves LCP — no body-blank flash, no fight with the CDN.
  • Self-healing zone resolution · Site personalization
    Selector fallback ladder + MutationObserver for SPAs — variants survive ordinary HTML churn.
U-02

Behavioral audience discovery

Anonymous clickstream surfaces real shopper cohorts without a CDP team or an audience-builder UI.

Retail

Day one of collection: the dashboard surfaces Deliberators, Surfers, Converters, Comparison Shoppers, Gifters, and Engaged Paid Arrivals — named with sample sessions you can click into.

Why it matters: Most retail brands either lack a CDP or have one their marketing team can't operate. AXO replaces "audience building" as a job.

FEATURES THAT POWER THIS
  • Per-vertical default segment packs · Audience segmentation
    6+ segments seeded per industry — Deliberator / Comparison Shopper / Gifter for retail; Donor Ready / Lapsed for fundraising; etc.
  • No-code custom segment builder · Audience segmentation
    Composable predicates: event_occurred, page_viewed, utm_matched, propensity, feature_anomaly, lifecycle, affinity.
  • Hidden-persona ML clustering · Audience segmentation
    Surfaces audience cohorts the operator didn't pre-define, with stability + lift validation.
  • Audience lens in the variant editor · Audience segmentation
    Author variants directly against named segments + see provenance badges (which signal sourced each match).
  • CRM-attribute-driven segments · Audience segmentation
    When a CRM is connected, segments can key off lifetime value, last gift, plan tier, etc.
U-03

Catalog-aware recommendations

Every recommendation slate comes from your live catalog, in stock and on brand, tuned per segment.

Retail

PDP "you may also like" surfaces 4 items: 2 cooccurrence-driven from your catalog, 1 bestseller from the same category, 1 new-arrival — all in stock, all in the brand voice you uploaded.

Why it matters: Recommendations are the moment of truth in any ecom session. Generic carousels miss; segment-aware in-stock recs convert.

FEATURES THAT POWER THIS
  • Catalog auto-import · Recommendations
    Shopify native; custom feed via importer. Reclassification + brand-guideline extraction at ingest.
  • 3 reco strategies · Recommendations
    Curated (operator-pinned), rec_engine (cooccurrence + embeddings), mixed (pin some, fill the rest).
  • 4 ranking modes · Recommendations
    session_behavior, bestsellers, new_arrivals, similar — chosen per zone + per segment.
  • In-stock + on-brand filtering · Recommendations
    Recommender respects inventory and the brand-guideline registry automatically.
  • Shopify source · CRM + commerce
    Native Shopify app: tag install, catalog ingest, order webhook → AXO profile.
  • BYO DAM (Cloudinary, S3-compatible) · AI + agentic
    Bind brand-team-curated assets to variants without duplication. Push-through architecture, 7-day retry TTL.
U-04

Journey + message orchestration

Cart-abandonment, browse-abandonment, win-back, lifecycle messages — fire through the ESP / SMS / ad-platform you already use.

Retail

Cart abandoned → 1-hour-delay Klaviyo email scoped to Comparison Shoppers (with a value prop) vs. Deliberators (with social proof); if no purchase in 24h, fire a Meta retargeting audience push via CAPI.

Why it matters: Abandonment recovery is the highest-ROI lifecycle motion in retail. AXO routes the logic through your existing Klaviyo, not a competing platform.

FEATURES THAT POWER THIS
  • Trigger engine · Journey + message orchestration
    Composable eligibility (segment + UTM + behavior, all_of / any_of) → render an action or fire to a destination.
  • Abandonment templates pre-baked · Journey + message orchestration
    Cart, browse, form, donation, demo-request templates ready to clone per destination.
  • Email/SMS destinations · Email + SMS destinations
    Klaviyo, Braze, Customer.io, Resend, SendGrid, Postmark, Mailchimp, Twilio (SMS), Intercom, SFMC, Emarsys.
  • Ad-platform server-side CAPI · Ad platforms
    Meta, Google Ads, GA4 MP, TikTok, Pinterest, Reddit, LinkedIn — server-side conversion API for iOS-14-safe attribution.
  • Composable eligibility predicates · Journey + message orchestration
    segment_member + utm_matched + event_occurred + visitor_lifecycle + propensity, AND/OR composable.
  • Multi-channel dispatch · Journey + message orchestration
    One trigger can fire to email + SMS + ad-CAPI + webhook simultaneously, each with its own template.
U-05

Ad-platform retargeting + CAPI measurement

Server-side conversion events for iOS-14-safe attribution. Build retargeting lists from behavior. Suppress converters from spend.

Retail

Purchase event fires server-side to Meta + Google + TikTok via CAPI — survives iOS 14.5+ tracking limits. Cart abandoners flow into a Meta Custom Audience automatically. Converters get suppressed from acquisition campaigns within minutes.

Why it matters: iOS attribution loss has hammered ecom ROAS. Server-side CAPI + behavior-built audiences restore measurement and cut wasted impressions.

FEATURES THAT POWER THIS
  • Ad-platform server-side CAPI · Ad platforms
    Meta, Google Ads, GA4 MP, TikTok, Pinterest, Reddit, LinkedIn — server-side conversion API for iOS-14-safe attribution.
  • Ad-source ↔ campaign auto-link · Ad platforms
    UTM source detected on-site → linked to the matching ad-platform campaign for closed-loop measurement.
  • Behavior → ad-platform audience export · Ad platforms
    Push behaviorally-built segments to Meta Custom Audiences, Google Customer Match, LinkedIn audiences.
  • Trigger engine · Journey + message orchestration
    Composable eligibility (segment + UTM + behavior, all_of / any_of) → render an action or fire to a destination.
  • Composable eligibility predicates · Journey + message orchestration
    segment_member + utm_matched + event_occurred + visitor_lifecycle + propensity, AND/OR composable.
U-06

Holdout-proven incremental lift

A 10% control group runs against every change, always on. Causal attribution, not correlation.

Retail

Every variant ships to 90% of matching shoppers; 10% stay in control. The Scorecard reads "Comparison Shopper hero variant: +4.2% conversion lift over holdout, p<0.05, +$18.3k incremental revenue last 30 days."

Why it matters: Every personalization vendor claims uplift. Only the ones holding out a control group can prove it. Critical for CMOs reporting to a board.

FEATURES THAT POWER THIS
  • 10% always-on holdout · Measurement
    Live control group on every change. Real incremental lift, not asserted lift.
  • Lift attribution per variant + per segment · Measurement
    Causal attribution scoped to the specific variant + the specific cohort it served — not site-wide proxies.
  • AI Scorecard · Measurement
    Plain-language "is the AI working?" verdict for a non-technical reader. Holdout vs. personalized side-by-side.
  • Bandit optimizer · Measurement
    Auto-allocates traffic to winning variants once statistical significance crosses threshold.
  • Conversion funnel by segment · Measurement
    Per-segment funnel view — where each cohort drops off, where they don't.
  • Per-variant render flicker telemetry · Measurement
    Real-user-monitoring metrics per zone — pre-hide duration, decode wait, reveal source.
U-07

Agentic creative + ops

Drive AXO from natural language — in-app via the AXO Assistant or externally via Claude / Cursor / ChatGPT / VS Code through MCP.

Retail

"Draft three Comparison Shopper hero variants for Pawnest's PDP — price-anchored, reviews-led, and shipping-led." Agent reads your brand voice + active campaign brief, generates with provenance, queues for human review.

Why it matters: Marketing teams don't have engineers. The agentic surface is what gets non-technical operators from "could do this" to "did this today."

FEATURES THAT POWER THIS
  • AXO Assistant (in-app) · AI + agentic
    Chat-based agent that drives AXO from natural language. Reads your data, takes actions, asks for confirmation on writes.
  • MCP server · AI + agentic
    Connect Claude, Cursor, ChatGPT, VS Code, or any MCP-compatible tool. Same toolset as the in-app assistant.
  • AI-drafted variant copy · AI + agentic
    Brand-voice guardrails + active-campaign context baked in. Drafts go through human review before publishing.
  • AI provenance audit trail · AI + agentic
    Every AI generation logs the prompt, brand voice, active brief, model, and DAM provenance. Compliance-grade.
  • BYOM text generation · AI + agentic
    vLLM, Ollama, Azure OpenAI, LM Studio — OpenAI-compatible. Route variant authoring through your own model.
  • BYOK image generation · AI + agentic
    Gemini, OpenAI, Adobe Firefly, Replicate — your keys, your costs, your model choice.
  • BYO DAM (Cloudinary, S3-compatible) · AI + agentic
    Bind brand-team-curated assets to variants without duplication. Push-through architecture, 7-day retry TTL.
U-08

First-party data activation

Profile + event data flows to the CDP, warehouse and CRM you already run — Segment, Snowflake, BigQuery, Salesforce, HubSpot. AXO feeds your stack, doesn't replace it.

Retail

Behavioral cohort assignments stream to Segment + Snowflake for downstream BI; purchase events sync to Klaviyo + Salesforce CRM in real time; cart-value distributions land in BigQuery for finance.

Why it matters: Brands invested in a data stack don't want a new island. AXO sits on top, feeds the stack, doesn't compete with it.

FEATURES THAT POWER THIS
  • Warehouse destinations · Data infrastructure
    Snowflake, BigQuery, Amazon S3 — stream profile + event copies to your data plane.
  • CDP destinations · Data infrastructure
    Segment, RudderStack, mParticle, Adobe AEP — works alongside existing CDPs without replacing them.
  • CRM destinations · CRM + commerce
    Salesforce, HubSpot, Intercom — push profile updates + activity, read CRM attributes back.
  • Shopify source · CRM + commerce
    Native Shopify app: tag install, catalog ingest, order webhook → AXO profile.
  • Signed custom webhook · Data infrastructure
    Generic HMAC-signed POST to any URL you own — escape hatch for anything not in the catalog.

Your industry not covered here?

The 5 verticals above are where we\'ve invested the deepest product surface. AXO runs on any site with a script tag — talk to us about yours.

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